Business and administration (Level 2)

Ealing, Hammersmith & West London College 

2015

Customer Service (Level 2)

Ealing, Hammersmith & West London College 

2013 – 2014 

BTEC 3 Certificate in Hospitality Management 

International Correspondence Schools Limited (ICS)

MAY 12 – OCT 13

Accounting 

Bachelor of Accounting

1999 – 2004 

Organized

Enthusiastic

Ecient

Fast learner

Friendly

Attention to detail

Multitasker 

Hands – on approach

• Microsoft Package 
• Eurofasma (accounting computer program)
• Working knowledge of property management systems 

(ex Ermis, SHS, Epitome etc)

• Working knowledge of Opera

• Knitting because it helps me express my creativity
• Books because I like to be informed and entertained 
• Travelling because the world has a lot to oer

HOBBIES

COMPUTER SKILLS

OTHER SKILLS

EDUCATION

EXPERIENCE

MARIA

DELLAPORTA

ADDRESS

3 West Heath Drive
Golders Green, London
NW11 7QG

EMAIL

dellaportamaria@hotmail.co.uk

PHONE

07765973142

WEBSITE

dellaportamaria.blogspot.com
gr.linkedin.com/in/dellaporta 

A CUSTOMER SERVICE ORIENTED PROFESSIONAL LOOKING TO TRANSITION 
INTO A CORPORATE ROLE. AFTER 10 YEARS OF EXPERIENCE IN THE DEMANDING  
WORLD OF HOSPITALITY I AM READY TO BROADEN MY HORIZONS AND ACCEPT 
NEW CHALLENGES.  

2004

2015

2014

2013

2012

2011

2010

2009

2008

2007

2006

2005

2016

• Process reservations by mail, telephone, the sales oce and 

travel agents – 

• Prepare letters of confirmation – 
• Process cancellations and modifications and promptly relays this 

information to the front desk – 

• Monitor and process advance deposits on reservations –
• Help develop room revenue and occupancy forecasts –
• Prepare expected arrival list for front oce use and communi-

cates reservation information to the front desk – 

• Handle daily correspondence. Respond to inquiries and make 

reservations as needed

VARIOUS WORK EXPERIENCES 

4* properties 

RECEPTIONIST

Loucas Hotel 3* – 
Santorini – Greece   

RECEPTIONIST

Pegasos suites 4* — 
Santorini – Greece 

RESERVATIONS AGENT

Clayton Crown Hotel – 
London

BACK OFFICE MANAGER / RECEPTIONIST

Kanale’s rooms&suites 4* – Paros – Greece

RECEPTIONIST

The Majestic Hotel 5* – Santorini – Greece  

RECEPTIONIST

ST. GILES HOTEL – London 

• Working under pressure in a busy 730 room city hotel – 
• Cashiering and switchboard center representative - Facilitating 

reservations’ department – 

• Liaising between departments (housekeeping, maintenance, 

restaurants and conference center) to insure the highest 
customer care possible – 

• Ecient and fast problem solving

• Check in guests, cashiering and telephone center – 
• Anticipating guests’ needs and exceeding their expectations – 
• Using local knowledge to enhance guest’s experience

• Following very high standards of service and performance – 
• Responsible for guest relations and concierge duties – 
• Promoted hotel services such as the restaurant and the spa (15% 

increase in bookings) and generally tried to upsell the hotel’s rooms – 

• Increased parallel sales (commissions from excursions etc) 

• Administrative support for the hotel, switchboard and cashiering – 
• In charge of guest relations desk dealing with guest queries, complains 

and problem solving

• Responsible for checking and making reservations setting the quarterly 

goals and general marketing policies of the hotel in collaboration with 
the general manager – 

• Cashiering, telephone center and secretarial support for all the other 

departments – 

• Invoice accounts marketing and sales for a boutique hotel –
• Purchasing, following up on deliveries and accounts payable of the 

hotel’s suppliers.

Various work experiences at 4* properties (Venus – Afroditi, Blues Sea 
Hotel etc), providing exceptional service, creative problem solving and 
administrative duties.

RECEPTIONIST

Pegasos suites 4* — Santorini – Greece 

RECEPTIONIST

ST. GILES HOTEL – London 

RESERVATIONS AGENT

Clayton Crown Hotel – London

VARIOUS WORK EXPERIENCES 

4* properties 

BACK OFFICE MANAGER / RECEPTIONIST

Kanale’s rooms&suites 4* – Paros – Greece

RECEPTIONIST

Loucas Hotel 3* – Santorini – Greece   

RECEPTIONIST

The Majestic Hotel 5* – Santorini – Greece  

2004 – 
2007

2008 – 

2009

2009

2010

2011

DEC 2011 – 

DEC 2014

MAR 2015 –

PRESENT