NINJA VAN provides next-day deliveries to any location in Singapore with the exception of offshore islands and
restricted zones(list can be found
). Simply make a booking online and we will head over to your specified
pickup location to collect your parcels.
With our Real-time Parcel Tracking System, we report the status of parcels during the delivery process, and we
ensure your parcel is accounted for every step of the way.
Deliveries will take place in the chosen timeframe (1-3 day, or next day) from the selected pickup date.
*By default if no timeslot is selected, delivery will be anytime between 9am-10pm. Delivery will commence the day after pickup, aside from
*Shippers are responsible for the selection of correct delivery option. NO REFUNDS will be given for wrong option selected.
* In cases of unsuccessful deliveries / returns, Ninja offers a total of 3 attempts (Original attempt + 2 subsequent redelivery/re-pickup
** Rates are based on size/weight whichever is higher (excl GST)
* A $3 minimum surcharge will apply when there are less than 3 parcels per pickup.
* Maximum 30kg/ 300cm (sum of dimensions), and value of up to $2,000 per parcel.
Ninja Van’s liability for any loss of or damage to delivery Items shall be limited to the value of the delivery item or SGD$100 per delivery
Item, whichever is lower. For increased insurance coverage, please contact us.
Claims are to be submitted to Ninja Van within 30 days of order creation, or 1 week from successful delivery of order. Any claims
received after this period will not be recognized
*Items not appropriately packed/labelled may be subjected to either
(i) Relabeling and/repackaging by Ninja Van staff at the shipper's cost.
(ii) Rejection and subsequent return to sender for repackaging.
Up to 2 free
Change of delivery details
(at least 1 day in advance)
Cash on delivery collection
($1 or 3% of invoice value- whichever is higher)
Business Basic (Pre-Paid Account)
Orders can only be placed upon sufﬁcient
account balance, which can be topped up easily
via the Billing Module in the Shipper Panel
Business Premium (Post-Paid Account)
Business Premium members may elect to pay by
cheque or bank transfer at the end of the month
Rate & Size Chart
Maximum single dimension = 1.4m
Important Packing Points
Please pack your valuables in a safe manner to maintain the condition of your items throughout the delivery process.
IMPORTANT PACKING POINTS
When sending liquor,
wine, or other bottled
items, please inform
staff upon pickup.
Please place clothing
in plastic bags before
inserting into a carton
All fragile items must
be labelled with a
Always wrap a single
Please fill up empty
areas of carton boxes
by using balled up
newspaper or other
Please wrap ceramics,
glass and other fragile
items in protective
materials such as
bubble wrap. Place
the items in an upright
position so as to
Please encase stacked
packages in a large
carton box and
thoroughly fill up
empty spaces in
For items containing
liquids, kindly insert
them into sealable
plastic bags to
Place the items in an
Delivery Item Restrictions
Please note that service is not available for the items listed below.
Cash, cheque, bills, stock
and other marketable
Cards such as credit cards
and ATM cards.
Human remains, altars,
Flammable, ignitable or
volatile items such as
fireworks, kerosene, gas
cannisters, and paint thinner.
Written drafts, original
films, tapes and film
material which cannot
Poisonous or toxic
Individual parcels with a
value that exceeds
Items that exceed size
Pets such as dogs, cats,
and small birds, etc.
passports, and insurance
cannot be reproduced.
Delivery within 1-3 working days
Choose your preferred time for
next day delivery
(9am - 12pm, 12-3pm, 3-6pm, 6-10pm)*
Delivery within 1-2 working days