Service Guidance

NINJA VAN provides next-day deliveries to any location in Singapore with the exception of offshore islands and 

restricted zones(list can be found 

here

). Simply make a booking online and we will head over to your specified 

pickup location to collect your parcels.

With our Real-time Parcel Tracking System, we report the status of parcels during the delivery process, and we 

ensure your parcel is accounted for every step of the way. 

Deliveries will take place in the chosen timeframe (1-3 day, or next day) from the selected pickup date.

*By default if no timeslot is selected, delivery will be anytime between 9am-10pm. Delivery will commence the day after pickup, aside from
same-day delivery.
*Shippers are responsible for the selection of correct delivery option. NO REFUNDS will be given for wrong option selected.
* In cases of unsuccessful deliveries / returns, Ninja offers a total of 3 attempts (Original attempt + 2 subsequent redelivery/re-pickup
attempts)

** Rates are based on size/weight whichever is higher (excl GST)
* A $3 minimum surcharge will apply when there are less than 3 parcels per pickup.
* Maximum 30kg/ 300cm (sum of dimensions), and value of up to $2,000 per parcel.
Ninja Van’s liability for any loss of or damage to delivery Items shall be limited to the value of the delivery item  or SGD$100 per delivery 
Item, whichever is lower.  For increased insurance coverage, please contact us.  
Claims are to be submitted to Ninja Van within 30 days of order creation, or 1 week from successful delivery of order. Any claims 
received after this period will not be recognized

*Items not appropriately packed/labelled may be subjected to either
(i) Relabeling and/repackaging by Ninja Van staff at the shipper's cost.
(ii) Rejection and subsequent return to sender for repackaging. 

Courier Services

Up to 2 free

redeliveries 

Weekday +

Saturday Delivery

Change of delivery details 

(at least 1 day in advance)

Cash on delivery collection

($1 or 3% of invoice value- whichever is higher)

Payment Method

Business Basic (Pre-Paid Account)

Orders can only be placed upon sufficient 

account balance, which can be topped up easily 

via the Billing Module in the Shipper Panel 

Business Premium (Post-Paid Account)

Business Premium members may elect to pay by 

cheque or bank transfer at the end of the month

Rate & Size Chart

PARCEL SIZE

DIMENSIONS

(L+W+H)

WEIGHT

SMALL

MEDIUM

LARGE

0-80cm

81-120cm

121-200cm

4.1-10kg

0-4kg

10.1-20kg

EXTRA LARGE

201-300cm

20.1-30kg

Restriction

Maximum single dimension = 1.4m

Important Packing Points

Please pack your valuables in a safe manner to maintain the condition of your items throughout the delivery process. 

IMPORTANT PACKING POINTS

When sending liquor, 
wine, or other bottled 
items, please inform 
staff upon pickup.

Please place clothing
in plastic bags before
inserting into a carton
box.

All fragile items must
be labelled with a 
fragile sticker.

Always wrap a single
package.

Please fill up empty
areas of carton boxes
by using balled up
newspaper or other
material.

Please wrap ceramics, 
glass and other fragile 
items in protective 
materials such as 
bubble wrap. Place 
the items in an upright 
position so as to
minimise movement. 

Please encase stacked
packages in a large
carton box and 
thoroughly fill up
empty spaces in
between.

For items containing
liquids, kindly insert
them into sealable
plastic bags to 
prevent spillage. 
Place the items in an 
upright position.

Delivery Item Restrictions

Please note that service is not available for the items listed below.

Cash, cheque, bills, stock 

and other marketable 

securities. 

Cards such as credit cards 

and ATM cards.

Human remains, altars, 

Buddhist altars.

Firearms, swords.

Flammable, ignitable or 

volatile items such as 

fireworks, kerosene, gas 

cannisters, and paint thinner.  

Written drafts, original 

films, tapes and film 

material which cannot 

be reproduced.  

Poisonous or toxic 

substances.

Individual parcels with a 

value that exceeds 

S$2,000. 

Items that exceed size 

specifications for 

NINJA VAN. 

Pets such as dogs, cats, 

and small birds, etc. 

Examination certificates, 

passports, and insurance 

documentation which

cannot be reproduced.  

Standard

COURIER

Starting from

$5

Delivery within 1-3 working days

Time-Slot

COURIER

Starting from

$8

Choose your preferred time for

next day delivery

(9am - 12pm, 12-3pm, 3-6pm, 6-10pm)*

Express

COURIER

Starting from

$6

Delivery within 1-2 working days